Customer Support Specialist

Job Description:

Want to work in a cool office with a great view, hammocks, foosball tables, ping pong tables and a PS4? We got that! Wishpond is a fast-growing tech company located in beautiful Coal Harbour, Vancouver. Our team of 40 is a diverse bunch with a common goal of making online marketing easy for marketers of all skill levels. Sounds like the right place for you? Apply for the role of Customer Support Specialist now! You will get to work with such exciting brands as Blizzard, Yelp! Diamond Candles, Gameloft, UNIQLO, CBS and many more!

Wishpond is an all-in-one marketing software platform designed to empower businesses around the world with powerful lead generation and nurturing tools. Wishpond’s arsenal includes the following apps: landing pages, social contests, marketing automation, website pop-ups and more.

Skills and Qualifications:

  • Experience in tech support (SaaS experience strongly beneficial)
  • Knowledge of basic CSS, HTML and JS
  • Excellent written communication skills backed up by the ability to multitask and type quickly
  • Attentive personality combined with a willingness to listen, analyze and help
  • An interest in digital marketing as a field of study
  • Ability to work in a fast-paced environment
  • Eager to learn new skills, learn and grow as an industry professional
  • Experience with other marketing automation and landing page platforms a plus
  • Knowledge of SPANISH language is an asset

Job responsibilities include (but not limited to):

  • Provide excellent customer support through live chat / phone / email
  • Manage / submit / review support tickets and communicate with the development team
  • Help to achieve target customer satisfaction objectives
  • Go above and beyond to keep clients happy and engaged
  • Assist with any additional duties related to customer support

How to Apply

Email your resume to the email on this posting.

Subject line of the email must contain “Customer Success/Support Rep. – Job Application”

Job Type: Full-time

Local candidates only: Vancouver, BC