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Being awarded the grand prize of complimentary Protocol Officer Training tuition would be an amazing opportunity for me to enhance and enrich my performance in the role of Manager of International Delegations and Events at The University of Queensland (UQ) in Australia. This very valuable prize would help me by adding to my knowledge which in turn would provide me with the confidence and professionalism to excel as a protocol professional.
Another great advantage if I were to win would be that I would be able to share what I learn; the experience of undertaking such worthwhile and relevant professional development; with my professional colleagues throughout Australia. Sadly, there is no formal protocol training of any kind available in the Southern Hemisphere so anything I learn and share is of benefit to us all.
International Visits/Protocol Officers from the Group of Eight Universities (Go8) meet on an annual basis. The Go8 is a coalition of leading Australian universities, intensive in research and comprehensive in general and professional education and The University of Queensland is part of this group. Our annual meeting is often the only opportunity for professional development some of our members have, particularly in the present financial climate. It is a great forum for us to meet and compare notes, discuss recent trends and specialist areas like seating plans, gift-giving etc. As well as our annual meeting we keep in touch throughout the year by email and by our newly developed Facebook page.
Earlier this year, when I was organising the meeting held at the University of Queensland, I was able to contact Pamela Eyrling, President of the PSoW to discuss our annual meeting with her. As a consequence of this, Nicole Krakora, a member of PSoW faculty, was able to join us at our meeting by teleconference. This was a fantastic opportunity for us all. The delegates really gained insight and value by listening to Nikki’s advice and sharing her experiences. In her career it is evident she has overseen some amazing events yet it seems that she has faced and solved the same problems we all have – perhaps on a smaller scale but no less important. This is quite reassuring.
My role of Manager, International Delegations and Events at UQ brings me into almost daily contact with delegations from all parts of the globe and all walks of life. I oversee the management of programs for visiting delegations to UQ that may last from one hour to a number of days. They may be high level diplomats, academics, university officers and the like or not so prominent, but no less important, visitors. With some of these events I work closely with the Office of Protocol within the University who primarily provides professional event management support and advice to the Office of the Vice-Chancellor and UQ staff to plan and manage key University events and official visits.
I also coordinate and facilitate the annual cycle of high-level offshore engagement events undertaken by the University’s senior executive. These delegations, led by the President of the University or his representative, visit various regions throughout the world to meet with our partner institutions, government departments, industry partners and diplomatic missions. The delegations also interact with our alumni and friends. These are intensive usually week-long programs that entail a number of daily meetings as well as evening receptions, seminars and dinners.
I am often asked to provide advice on the correct procedures for hosting international visitors and wining this prize would give me much more confidence and assurance that the advice I provide is correct.
UQ is ranked in the top 100 universities worldwide and the University leadership does recognise the strategic importance of our international guests. This training would provide me with the necessary tools to reassure the Senior Executive that the programs and protocol around the events are correct and appropriate. Much of what I have learned is by trial and error and “Google” is a great resource. However there is no substitute for formal training by dedicated professionals and hands on, practical learning. My Director is a great believer in professional development and I have his full support in these activities.